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Policies and Disclosures

Digital Items

A download link for digital items will be provided to you via email once payment has processed.

Physical Items

Shipping charges are only an estimate. Occasionally the shipping calculator on the website will be in error. If the estimate is too low, we will message you to provide additional funds before the items will be shipped. If the estimate was too high, the excess funds will be refunded to you and you will be notified via email.

All items shipped within the US are shipped with Delivery Confirmation. We will ship to the address provided during checkout. If your desired shipping address is different, please let me know in the “message to seller” note during checkout.

Custom items will be shipped within 4-6 weeks of placing your order, unless otherwise specified in the listing or arranged on a case-by-case basis. Ready-to-Wear items and embroidery supplies will be shipped within 5 business days of placing an order.

If you would like us to ship an item internationally, please message us to discuss options and fees.

We are happy to work with you should you need the items sooner than our usual production and shipping schedule. Please contact us to make arrangements for special shipping requests.

Custom orders require a non-refundable deposit of 50% of the total price before work can begin. The remaining 50% plus shipping and fees must be paid before the item will be shipped to you. If you have paid the full amount for a custom order up front and later choose to cancel the order, you will receive no more than a 50% refund. The remaining refund will be prorated based on how close to completion the item was when the order was cancelled.

If you are custom ordering an in-stock item, please note the estimated shipping date stated in the listing.  These items are made to order and will not be shipped until complete.

If you are contracting for a bespoke order, all details regarding scope of the project, prices, delivery dates, and project requirements will be laid out in a contract and specification sheet. A non-refundable deposit will be required before any work can begin.

We reserve the right to cancel any custom orders that are not completed within one (1) year’s time due to lack of communication by the customer. Any fabrics or supplies provided by the customer will be shipped back ONLY if requested and after the shipping fees have been paid by the customer.

We stand behind the quality of our products and hope you will be pleased with any items you purchase from us. In the event that you are not completely satisfied, please refer to the policies below.

  • There are no refunds or exchanges on bespoke orders or digital downloads. If you experience a problem with your order, please contact us and we will make every effort to resolve any issues to your satisfaction.
  • Ready-to-wear items and embroidery supplies may be returned for exchange or a refund of the full price of the merchandise, less a 10% restocking fee.
  • Custom orders of stock designs may be returned for exchange or a refund of no more than 50% of the original purchase price.

Returns and exchanges are accepted within ten (10) days of shipment and must be pre-approved by phone or email. The customer is responsible for shipping on all returns and exchanges.

Bespoke items or any items showing signs of wear will not be accepted for return and will be sent back to the customer at their expense.

Affiliate Links

We occasionally provide links to products and services we use, and some of these may be affiliate links, which means we get a small commission if you buy through the link provided. Our primary goal is to support you, our readers, with the best information we can find, and we promise to only provide affiliate links to products we personally use or can recommend without hesitation.  We will not let affiliate relationships sway our opinion, and we will not recommend items solely to make a commission.

Any affiliate relationship is disclosed on the same page as the affiliate link, in accordance with the Federal Trade Commission’s 16 CFR, Part 255: “Guides Concerning the Use of Endorsements and Testimonials in Advertising.” An affiliate link does not add any extra cost to the items you purchase, and we are extremely grateful for the extra support these links provide.

Romantic Recollections is a member of the following affiliate programs:

  • Amazon.com: Romantic Recollections is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to amazon.com.
  • LinkConnector: This program represents various brands recommended by Romantic Recollections, including the Martha Pullen Company. Join the LinkConnector Network
  • Shareasale: This program represents various brands recommended by Romantic Recollections, including the Sewing Machines Plus and Therm-O-Web. Join the Shareasale Network.
  • CJ Affiliate: This program represents various brands recommended by Romantic Recollections, including the Fabric.com and Create For Less.
  • Foundations Revealed & Your Wardrobe Unlock’d
  • The Book Depository
  • American Duchess

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